![]() Hands down to all of my fellow customer service people out there! You all are amazing and thank you for the best service you provide. Can you imagine the day-to-day and minute-after-minute during working hours our folks who work in the Customer Service department? They are champions! Winners! They can bear listening to complaints (be it major or minor ones) more than our average tolerance and patience. Sometimes accidentally we vent out without noticing it. We are humans and we live with unexpected problems here and there. However, it really is not a deal breaker. I’m not going to lie, there are moments that sometimes it is just difficult to follow when any of the above pops up in a conversation. As a recruitment consultant myself, my job is mostly about listening to clients and candidates. ![]() Dogmatism – The confusion of facts with one’s opinions.Įach of the above is a no-no in having effective conversation. Lying - Sometimes the wordings are out of embroidery and exaggeration that make a person difficult to follow. Gossiping – Speaking ill of someone when she/he is not around.ģ. Like Treasure, I also hope that moving forward, we can improve to better and kinder when we speak to each other and to ourselves.ġ. We are humans and we most probably have done at least one of these deadly sins. Disclaimer here, do not feel bad when you read through it. He says there are seven deadly sins of speaking. Let’s start with what makes people difficult to listen to you. In this article I’m going to share knowledge and information that I learned from following him online. An inspirational person and easy to listen to him too. He is an advocate and has been a speaker at Ted Talks multiple times. These beautiful words are put together by Julian Treasure, a sound and communication expert. Guilty.Ĭonsciously listening creates understanding. We know that person and perhaps we also have been this person. You feel it when someone listens to you during a conversation and vice versa, you can also feel it when someone is not listening to you even though they look at you in the eyes. I know for a fact that my schools did not teach that when I was growing up so what I know now about listening are based on what I have encountered from my own experiences. Sometimes it feels like humans know how to talk but not so much on how to listen. Many problems appear because of miscommunication. How many times do you look at people in the eye to pretend like you are listening to them? The thing is… if you are actually listening, you don’t have to pretend, no? ![]() This’s the condition given to us and maybe this is also why we are supposed to listen more than we talk.
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